Barriers and Support Strategies for Mature Learners in Construction Site Supervision

By Dr. Elena Miller and Danny Baldwin
Miller London | London College of Business Studies

This study explores the barriers and enablers experienced by mature students pursuing the NOCN Level 4 Diploma in Construction Site Supervision at London College of Business Studies. The student cohort includes construction workers aged 21 and above, many of whom have family commitments, work full-time, and speak English as a second language. Using qualitative case study methods, data were gathered from informal interviews, classroom observations, and tutor reflections. Key findings show that mature learners face significant challenges including language barriers, academic gaps, and time management issues. However, the research highlights the critical role of supportive teaching methods, flexible scheduling, and culturally responsive pedagogy in enabling academic success. The study concludes with practical recommendations for educators and institutions supporting vocational adult learners in construction and similar fields.

The return to higher education can be both an exciting and daunting experience for mature students. In the context of vocational education, particularly in the construction sector, adult learners often bring valuable work experience yet face unique challenges. The NOCN Level 4 Diploma in Construction Site Supervision offered at London College of Business Studies caters to such learners. Most students are employed full time in construction roles and return to education after several years.

These learners often juggle work responsibilities, family commitments, and educational demands. Furthermore, for many, English is not their first language, which creates additional pressure in academic environments. The purpose of this article is to examine the lived experiences of mature students enrolled in this course, understand the barriers they encounter, and explore the strategies employed by educators to support them.

Adult learners have long been recognised as a distinct group within higher education. Knowles (1984) highlights that adult learners are self-directed, bring prior experiences to the classroom, and are goal-oriented. However, Vygotsky's (1978) theory of social learning reminds educators that scaffolding is essential to bridge learning gaps.

Previous research has identified a range of barriers for mature students. Jones (2020) emphasises time constraints, confidence issues, and academic unfamiliarity. Pitt and Cruickshank (2012) found that mature learners in built environment programmes struggle with balancing professional and academic responsibilities. Language and literacy challenges are especially significant for those whose first language is not English.

Nevertheless, the literature also highlights the importance of enablers. Peer support, flexible delivery models, targeted tutor feedback, and mentoring programmes have all been shown to improve learner outcomes. Culturally responsive teaching (Gay, 2010) is another effective approach, ensuring that students feel understood and respected.

This study employs a qualitative case study approach focusing on a cohort of 10 mature students undertaking the NOCN Level 4 Diploma in Construction Site Supervision. Participants were aged between 21 and 45, with varying years of construction experience. Most were non-native English speakers with family and financial responsibilities.

Data were collected through classroom observation, informal interviews, and tutor reflections. Observations focused on student engagement, communication patterns, and academic behaviours. Informal interviews with learners explored their motivations, challenges, and perceptions of support. Ethical considerations were addressed, with all participants providing informed consent.

The analysis revealed three dominant barriers: language, academic confidence, and time management. Students often struggled with academic vocabulary and writing assignments. One student noted, "I know what I want to say, but I can't write it how the teacher wants."

Academic gaps were also apparent, particularly in areas such as referencing, report writing, and critical thinking. Many had not studied formally in over a decade, leading to initial anxiety and low self-esteem. However, once tutor support was established through regular feedback, personalised explanations, and one-on-one tutorials, student confidence began to grow.

Time management was perhaps the most significant issue. Balancing long work hours and family duties meant that attendance and concentration were often affected. Weekend and evening classes helped mitigate this, as did digital resources that allowed flexible revision.

Educators found success by using visual aids, simplified language, and real-world examples. Peer collaboration and informal study groups also proved effective. Students reported feeling more motivated when they could relate coursework to their daily construction activities.

To better support mature learners in vocational education, institutions should:

- Provide bilingual support and glossary tools
- Develop academic writing workshops specifically for adult learners
- Use plain English and visual resources
- Implement regular one-on-one tutorials
- Encourage peer mentoring and buddy systems
- Include wellbeing check-ins and pastoral support

These strategies not only improve academic outcomes but also create a more inclusive and responsive learning environment.

This case study highlights the resilience and determination of mature students undertaking vocational education while managing complex personal and professional lives. Despite facing significant barriers, these learners can thrive when provided with the right support structures.

Educators play a pivotal role in this process. Their willingness to adapt teaching methods, provide flexible support, and build trusting relationships with students is crucial. As the demand for upskilling in construction and other industries grows, education providers must invest in practices that support adult learners not just academically, but holistically.

Gay, G. (2010) *Culturally Responsive Teaching: Theory, Research, and Practice*. 2nd ed. New York: Teachers College Press.
Jones, S.E. (2020) 'Mature Students' Experiences in Higher Education: Challenges, Support and Success Factors', *Adult Learner*, pp. 15–30.
Knowles, M. (1984) *The Adult Learner: A Neglected Species*. 3rd ed. Houston: Gulf Publishing.
Pitt, M. and Cruickshank, H. (2012) 'Experiences of Mature Students in Built Environment Education', *Journal of Education in the Built Environment*, 7(1), pp.32–49.
Vygotsky, L.S. (1978) *Mind in Society: The Development of Higher Psychological Processes*. Cambridge, MA: Harvard University Press.

This article is copyrighted © 2025 by Elena Miller, Danny Baldwin and Miller London. Redistribution without permission is strictly prohibited. Available exclusively at www.millerlondon.co.uk.